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Name: Heather R.

Location: Thousand Oaks, CA

Date: Jul. 23, 2014

We arrived at 5:30 am although check in wasn't until 3 pm, the front desk told us to get free breakfast and the first room available they would give us. We were cat napping at 9:30 in our room. The staff really went above and beyond to get us in early. The breakfast was helpful and always refreshed. The drinks at the bar were tasty and not watered down. The room was comfortable and really quiet. The best thing was the after service. It turned out I left my mini-IPad in the covers of the bed. I didn't realize it until I got home after my flight. I called the house cleaning staff who had found it and not only was it in their possession, they packed it up, took it to the UPS store and shipped it back to me. Since it had all of my baby's pictures on it, this gesture was priceless!!! What a wonderful group of people. I have stayed in New Orleans 4 other times but I will only ever recommend this hotel and its staff when staying in the French Quarter.

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